The Vermont Country Store Reviews

Poor Customer Service, Overpriced, Free Shipping is a SHAM. I made two orders for b'day gifts, with each over $65 to get the free shipping... Free shipping means--wait 2 - 3 weeks, and maybe then you might receive. Very disappointing and poor customer service response.

VCS used to be a trusted name in catalog mail order... now they're basically a scam. Ordered a dress, was told I'd receive an email alerting me when it shipped. I never received an email, contacted them (took a few attempts), was told their tracking showed it would be delivered that same day. Was not delivered. Emailed them for shipping confirmation and tracking number. Crickets. Reporting this to my credit card company as a fraudulent charge.

I ordered a patio door curtain that was listed as in stock. That was on April 8th. Today is May 12th! I have called at least 3 times and was told our item was on back order. When I asked why was it listed as in stock, their answer ( the page just wasn't updated)! As of this morning I was told our order would ship tomorrow! What a run around! Will never order from Vermont Store again!

This valance is absolutely Beautiful. We it! The Quality is great & worth every Penny! Thank-You, I will be purchasing again! Great Company! Thanks!

Ordered on line. Have to return product as way too big for a medium. They dont answer the phone. Kept me on hold for over 20 minutes before i gave up repeating folksy messages how they would answer soon. Finally "chatted" from the website. It was a hassle also. They couldnt just email me a label I could print. Had to use snail mail. Then they sent a catalogue! I am trying to get off their mailing lists. Decades ago this was a great place. No longer. Overpriced as well. Dont waste your tie,

Horrible experience. Do not recommend anyone use this business for anything. I was looking for the Vermont Country Store in Shelburne, cannot believe they are out of business? This website is some crooked outfit that monopolizes the internet. Wanted to get to the real Vermont Country Store in Shelburne Vermont and buy something specific I know they have, my family has gone to that store for generations. Ended up buying from this website and found they are nothing more than a giant scheme trying to sell everything you would normally find in any Vermont Country Store. Bad customer service and slow shipping.

We ordered 3 items. All three were candy. Two of the three were so old that they couldn't be consumed. The gumdrop and assorted cream drops were old and not edible.

Ordered the ski pajamas for women. Like the color and they are made well. I ordered size medium per the size char according to my body measurements; p. J.'s are huge!- - crotch down to my knees, waist too big and the length is at least 6 inches too long! I am 5 ft, 1' and weigh 138 lbs. Not the first sleepwear I've had to return; all are manufactured too large. Will return for exchange to small.

I bought a two pound bag of candy and it doesn't have 5 pieces of candy anyone would eat. Don't waste your money on this item.

I bought 2 pairs of 63 inch plain white tie back curtains with lace on the edges. They cost $148. When I received them the lace was the cheapest lace money could buy. I sent them back immediately and it took over 2 months for them to refund me AND They charged me $26. This package was so small I put it in my mailbox. Never again.

In our experience, Vermont Country Store does a great job of selecting and offering top-grade products. Better yet, on those very rare occasions when the products are not up to their (or our) standards, they unhesitatingly stand behind them.

These are excellent people to do business with.